Shipping Policy

1. Shipping Coverage

PRIMEMOTOPARTS ships to all states in Malaysia including Sabah and Sarawak. We currently do not offer international shipping.

2. Shipping Method

All orders are shipped via DHL eCommerce or other reputable courier services. We ensure your package is handled with care and delivered safely.

3. Shipping Cost

FREE SHIPPING — We provide free shipping for all orders to all destinations within Malaysia. No minimum purchase required.

4. Processing Time

Orders are processed within 1-2 business days (Monday to Saturday, excluding public holidays). You will receive a tracking number via email once your order has been shipped.

5. Delivery Time

• West Malaysia (Semenanjung): 2-4 business days
• East Malaysia (Sabah & Sarawak): 4-7 business days

Please note that delivery times may be affected during peak seasons, festive periods, or unforeseen circumstances.

6. Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number. You can track your parcel through the courier's official website.

7. Failed Delivery

If a delivery attempt is unsuccessful, the courier will attempt redelivery or leave a notification card. If the package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-shipment.

8. Contact Us

For shipping enquiries, please contact us at relllrelll840@gmail.com or WhatsApp +wa.me/01167898753.