Return & Refund Policy

1. Return Eligibility

We accept returns under the following conditions:

• Item received is defective or damaged upon arrival
• Wrong item was shipped to you
• Item does not match the product description

Returns must be requested within 7 days from the date of delivery.

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been installed, used, or modified
• Items without original packaging
• Custom-made or special order items
• Items marked as "Final Sale" or "Non-Returnable"

3. How to Request a Return

To initiate a return:

1. Contact us via email at relllrelll840@gmail.com or WhatsApp +wa.me/01167898753
2. Provide your order number and photos of the item/issue
3. Wait for our team to review and approve your return request
4. Ship the item back to us using the address provided

4. Return Shipping

For defective or wrong items, return shipping cost will be borne by PRIMEMOTOPARTS. For other approved returns, the customer is responsible for return shipping costs.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

• FPX/Bank Transfer: Refund within 5-7 business days
• Credit/Debit Card: Refund within 7-14 business days (depending on bank)

6. Exchanges

We offer exchanges for defective items only. If you wish to exchange for a different product, please initiate a return and place a new order.

7. Damaged in Transit

If your item arrives damaged, please take photos immediately and contact us within 48 hours. We will arrange a replacement or refund at no additional cost.

8. Contact

For return and refund enquiries: relllrelll840@gmail.com